Terms & Conditions

Effective date: March, 2024

1. General

The present website is owned and operated by BLUE KORP OP SERVICES LLC which is a private company with an EIN number 87-3720594.

These Terms and Conditions shall apply to the services described below and shall be binding on the provision of such services. Please read these terms and conditions carefully before contracting our services. In case of doubts or questions regarding these Terms and Conditions, or to know more about how they affect you, please contact our Customer Service Department via:

• contact form.
• email: info@travellegalgroup.com

The Company is not affiliated with, sponsored, or operated by the U.S. embassy or consulate and/or any governmental agency or entity.

These Terms and Conditions explain the contracting conditions of the private professional assistance services in assisting you in a range of services including immigration law, custom procedures and travel regulations to travel to the U.S. offered to you through this website (hereinafter, "the/our Services").

To access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country (the "User"). Those who do not comply with this requirement will not be considered as Users, with the consequences derived from this.

These Terms and Conditions must be accepted by the User prior to confirming payment of our private fee for our professional assistance services. Such acceptance is an express and clear statement by the User that they have read, understood and agrees to be bound by these Terms and Conditions.

The confirmation of the payment of our service fee automatically confers the User the status of Customer and their bonding with these Terms and Conditions (hereinafter, “You”, “the Customer”). We recommend that the User review these Terms and Conditions before paying for our private fee for our professional assistance services and, if they do not agree with it, the User must discontinue browsing this website and not proceed with payment of our private fee.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website. Therefore, we strongly advise to review the Terms and Conditions prior to contracting our services in order to acknowledge the latest version before the purchase of our Services.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times. Likewise, the Customer can also request a copy of the latest updated version of this Terms and Conditions at any given time.

2. Our professional assistance services

The Company offers private services of professional assistance. Through technological solutions and specialized assessors, we assist individuals, enterprises, organizations or anyone who needs full support with their bureaucracy when seeking to move or travel from one country to the US, which includes:

• (i) support as legal counsels to individuals, businesses and organizations to navigate the complexities of international mobility, providing top notch legal services and customized solutions for each case;
• (ii) support in the process of filling out the corresponding application form;
• (iii) verification that the individual has filled out the application form correctly and completely, contacting you in the event that it is considered necessary to confirm or correct the information provided and/or the provision of additional information; so that the application form meets all the requirements of the U.S.administration;
• (iv) scheduling the corresponding appointments before the authorities or governmental bodies in order to obtain or renew your requested legal documents, permits and authorizations.

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions you may have about the several application processes and the requirements, the completion of the application form and/or scheduling the appointments. For more information, see the “Customer Service” section of these Terms and Conditions.

Remarks:

• The Company is not a law firm but it is supported by a U.S. law firm providing immigration and travel legal services.
• We are not affiliated with the U.S. government.
• The Company cannot guarantee the result (approval or denial) of the applications, as this is the exclusive competence of the U.S. authorities.

3. Hiring our assistance services

To hire our services:

• You must be an adult and have the legal capacity to enter into contracts, in accordance with the applicable laws and regulations of your birth and/or residence country.
• You must be the parent (father/mother) and/or legal guardian in case the application for obtaining or renewing the corresponding legal documents and authorizations is for a minor.

To hire our Services you must follow the steps below:

Step 1: Complete the application form for obtaining or renewing a legal document.

Please note that the application forms are in two (2) parts: (i) the first one includes the main information about the applicant and after completing this part, the payment for our assistance service shall be made by the customer; (ii) the second one includes other information the applicant shall provide, in accordance with the requirements established by the U.S.administration.

Remarks:

• Both parts of the application form must be completed in order to be able to perform our assistance services. The Customer may receive a few reminders to complete the missing information, but it is up to you to complete the application so that the process can continue. If the Customer does not complete all the information necessary for us to complete their application, in no case can they claim a failure to provide assistance services to the Company.
• Complete the selected form with truthful, correct, and complete personal data and private information. This aspect is important so that the U.S. administration does not find deficiencies in the information provided by you. The Customer is solely responsible for the accuracy of the data and the consequences arising therefrom.
• Our application forms contain only those information fields that are strictly required by the U.S. authorities. In this regard, if you provide more information than is indicated to you you consent to the processing of said personal data or information by the Company.
• In the event that you are applying on behalf of a third party of legal age (applicant), you guarantee the Company that (i) you have informed said third party of the purposes for which their personal information will be processed and (ii) you have the consent of said third party to communicate their personal information to the Company. In the event that the third party (applicant) is a minor, the above guarantees are not applicable as long as you are their parent (father/mother) and/or legal guardian; If not, then the previous requirements are applicable.
• In the event that you are acting in the name and on behalf of a third party, you warrant to the Company that you have the applicant's authorization to carry out all the arrangements and/or requests related to his/her application

For more information on the processing that the Company carries out of the User and/or Customer's personal information, you can consult our Privacy Policy.

Step 2: Accept the present Terms and Conditions.

Once the first part of the application form has been completed and before proceeding to the payment page of services fee, you must expressly accept these Terms and Conditions..

Step 3: Payment

After accepting these Terms and Conditions, you will be able to access the payment page, where you will be informed of:

• (i) the costs of the application process:

  • Service fee for our professional assistance services.
  • Applicable governmental fees.

• (ii) The costs of the ancillary services offered by the Company.

• (iii) the available payment methods, such as:

  • Payment card.
  • Cash Payment.
  • Instant payment method.
  • Bank transfer.

  Please check the Refund Policy section of these Terms and Conditions for further information.

Remarks:

• The payment of our Services fee will be made separately and independently from the payment of the U.S. authorities fees.
• By entering your payment information and confirming the payment of our services fee, you expressly state that: (i) you wish to contract our private assistance services, in the process of submitting your application to obtain or renew your legal documents , and you agree with the price established for the services offered and displayed on our checkout page and (ii) acknowledge that you have been informed and agree with the costs of the application process.
• Please notice that the payment of both fees and duly completing the application form are essential requirements for rendering of our assistance services. Otherwise, we will not be able to submit the application form and/or carry out the necessary proceedings and no responsibility will be assumed by the Company for the lack of assistance for these reasons. Moreover, The Company may, at any time, cancel the provision of services if the Customer fails to comply with the mentioned conditions.
• If you detect an undue or unacknowledged charge in your card concerning our assistance services, contact our multilingual Customer Success Team composed of highly qualified consultants with years of specialized experience, ensuring expert guidance for even the most complex cases and available 24/7 Customer Service so we can help you.
• Please note that only payments made with card payment (e.g.: Visa, Mastercard, etc.) may be reimbursed by the Company. This will not apply to payments made in Brazil.

For more information, check the section “Cancellation of Services” down below of these Terms and Conditions.

If you have any questions or concerns about our services and/or the costs of the application process, before confirming the payment of our service fee, please contact our Customer Service.

4. Starting our assistance services

Our professional assistance services will start once the Company can confirm that our private fee has been paid and/or authorized, depending on the payment method selected by the User (Customer). Please bear in mind that card payments are usually confirmed in a few seconds/minutes while other payment methods may take a few days to be confirmed to the Company.

In case of selecting a payment method other than "payment by card", the Customer is recommended to pay our service fee as soon as possible, within the validity period indicated in the same selected payment method.

The Customer has one (1) year to enjoy our assistance services, after which period, if not used, the Customer shall not request the provision of the Services. In this regard, please check the section “Cancellation of Services” down below of these Terms and Conditions.

Remarks:

• If the charge has been authorized, you will receive a payment confirmation email both from the Merchant of Record and from its payment service provider. - The contract for the provision of professional assistance services is considered formalized at the date of receiving the payment confirmation email and, in consequence, you authorize us to act on your behalf in the chosen process..

• If the charge has not been authorized by your bank, the Company reserves the right not to provide our professional assistance services In this regard, please note that:

  • If your credit or debit card has been blocked, rejected, or has expired, it will not be possible to charge the costs. For any financial problem that you may have, you should contact your bank.
  • Credit cards are subject to controls and authorizations by the issuing bank. In such cases, we recommend that you contact your bank in order to confirm the legitimacy of our charge. If said entity does not authorize the charge sought, the Company will not provide its professional assistance services and will not assume any type of responsibility in this regard.

• If you have checked your bank account and the charge of our services fee appears, but you have not received the confirmation email, please contact our Customer Service via Contact form or email: info@travellegalgroup.com so we can help you.

• Similarly, if you detect an error in the charge made for our services fee, do not hesitate to contact our Customer Service to regularize the situation.

• Additionally, you may receive other emails (by way of example but not limited to): (i) with instructions to complete the application form (ii) the instructions for the payment of governmental fees, (iii) requesting additional information that you must provide together with the application form, and (iii) if needed, to assist you with technical assistance or to remind you of outstanding amounts due.

The Company reserves the right to cancel, at its sole discretion, the provision of the assistance services if certain circumstances, beyond your control and beyond what is reasonably expected of us as intermediary, and that prevent or difficult the provision of the services, take place. For more information, see the section “Cancellation of Services”.

5. Costs

As explained previously, each of the payment items are paid separately:

• assistance service fee + ancillary services costs
• governmental fees

Remarks:

• On the homepage of this website and/or on the payment page, the methods that are allowed for making the payment of our service fee are shown. Do not try to make a different payment or using methods/platforms other than those expressly indicated. If you do, the Company will not assume any responsibility for any loss of money or damage that may arise from such action.
• Our service fee (for interests or business objectives) as well as the governmental fees (for any reason) can be updated at any time, without the need for prior notice to you and the change will be effective immediately, at the time they are published on this website. However, the changes will not be retroactive: the Customer who hired our services prior to the fee change will not be affected by said change.
• Our service fee may vary depending on the country where the applicant wants to submit the application form to obtain or renew your permits and authorizations and, in addition, depending on the current exchange rate of the local currency in which the Customer wishes to make the payment and/or the fees that may be applied by the bank issuing the debit/credit card used to make the payment of the private service fee. This amount will be displayed on the payment page of our website, including applicable taxes.
• If you do not agree with our service fee, you should not enter your payment information. If you do, you acknowledge and confirm that:
  • You have been informed and agree with our service fee and that you have been informed that governmental fees are paid separately.
  • You are the owner or legitimate holder of the credit or debit card that you have entered to pay the aforementioned costs. Therefore, the Company will not assume any responsibility in this regard, since such circumstances are beyond the reasonable control of the Company. However, if necessary, the Company will cooperate with the Customer, the Customer’s bank and/or the judicial and/or police authorities for the detection and/or investigation of fraudulent operations that are related to the card used to pay the costs of our private fees.

Other notes:

• The Company will not assume any responsibility for the taxes or surcharges due to the currency exchange rate imposed by the issuing bank of the debit or credit card used to make the payment of the costs of the application form and no compensation or refund will be provided to the Customer for such circumstances.
• The Company reserves the right to make, on some occasions, special offers and/or discounts on its private rate for professional services. The Customer will benefit from the offer and/or discount only if he/she accepts the promotion notice. All special offers and/or discounts will be marked as such on the website and on the page of payment of the costs of the application process for the chosen service . If they are not marked as such, the Company will not assume any responsibility towards the User and/or Customer in case of obvious errors. We recommend that you read the special conditions of the offers and/or discounts before accepting the promotion notice and/or confirming the payment of the costs of the application form..
• The Company reserves the right to suspend, either temporarily or permanently, the offers and/or discounts on its private services fee and/or modify its particular conditions, extend the term of the same and/or immediately exclude a User of these advantages, at their discretion and without prior notice, in the event of detecting any anomaly, abuse or unethical behavior of the User (by way of example but not limited to: massive selection of application forms, fraudulent activities regarding this website, among others).

For more information, see the sections "Cancellation of the provision of assistance services" and "Refund policy" of these Terms and Conditions.

6. Merchant of Record

Payments through this website will be made in favor of BLUE KORP OP SERVICES LLC with an EIN number 87-3720594.

Payments through this website and, where appropriate, refunds will be managed by the payment service provider of the Merchant of Record.

The Merchant of Record as well as the payment service provider has established the maximum security measures to guarantee the reliability and security of communications and interactions between the User and/or Customer and this website. In this sense, it must be denoted that the credit or debit card information used for payment is transmitted directly through a secure connection to the information systems of the Company's payment service provider/s. Consequently, the Company does not store the complete information of the credit or debit card used for payment, but only a few digits in order to identify the transaction.

To request an invoice for the assistance services charges, please contact our Customer Service through these means:

• contact form.
• email: info@travellegalgroup.com

In this sense, the Customer authorizes the Merchant of Record to send the requested invoice preferably in electronic format, unless the Customer expressly indicates to our Customer Service that it would prefer to receive the invoice in paper format, to the postal address indicated by the Customer.

7. Third-party sites

We do not control the content on these platforms and are not responsible for any third-party use of your information, including Personally Identifiable Information (PII). We may provide links to Third-Party Sites from different countries with different legal requirements but please be aware that We have not reviewed all of these sites and are not responsible for their content, products, or services. Accessing these sites does not imply endorsement from us and any concerns should be directed to the relevant third party. We provide links to third parties selling products or services online, but we do not oversee their transactions or content. Interacting with these sites is at your own risk so please be cautious when sharing personal information on social media platforms like Facebook or Twitter, as it may be public. Feedback on our Site and linked Third-Party Sites is welcomed, if you detect any malicious link in our webpage please be so kind to report it to us.

8. Technical means to correct errors

Before proceeding to the payment page of our service fee, you will have the opportunity to review all the data and personal information that you have provided in your application form and to make changes if necessary. It is very important that you ensure that the information completed is true, up-to-date, and complete so that the U.S. administration does not find deficiencies to be corrected in your application form, which may delay knowing the result (approval or denial) of your request.

9. Cancellation of Services

The Company, at its sole discretion, may cancel the provision of the Services in the following circumstances:

• In the event of failure of the Customer to fulfill the chosen application form.
• In the event of failure of the Customer to pay our private service fees within the established deadlines and/or instructions provided by the Company.
• In the event that the payment of our private services has not been authorized by the payment entity owner and/or operator of the payment method selected by the Customer.
• In the event of failure of the Customer to pay the governmental fees.
• In the event of failure of the Customer to respond to requests for the provision of documentation or correction of information, failure in responding to any clarification requests from the Customer Service in order to properly submit the application form.
• After contracting our services, the Customer submits the application on their own and informs the company about it.
• In the event the Customer changes on their own the credentials to their user account in the official government platforms/websites.
• In the event of the closure of the U.S administrative body in charge of the Customer’s application.
• In the event that the Customer does not arrive or arrives late and as a result the Customer misses the appointment at the U.S administration.
• In the event of failure of the Customer to comply with any clause/s of these Terms and Conditions.
• Business decisions.

If our assistance services are canceled for the above reasons:

• the Customer will be duly informed of this, and will be provided with timely information so that he/she can continue with the application process on their own.
• the Company will not issue a refund of our service fee.

10. Refund Policy

Refund requests shall be sent to our 24/7 Customer Service through these means:

• contact form.
• email: info@travellegalgroup.com

In order to properly identify your “Customer file”, as well as for reasons of security and confidentiality of personal data, the Customer may be asked to provide the following information regarding the application (by way of example):

• (i) the same personal data provided in the application form (i.e contact email, applicant’s name and surname, ID/passport number); and
• (ii) the same Customer ID/Order Code (reference provided to the Customer in our service fee payment confirmation email).
• (ii) other additional information regarding your application and/or order.

Remarks:

• We reserve the right to refuse refund requests:
  • that do not meet the above requirements. Only in very specific cases, due to particular circumstances of the Customer that will be assessed at the Company’s discretion, refund requests will be accepted even if the requirements are not met.
  • in the event that the Customer has been notified of the cancellation of our assistance services. See “Cancellation of Services” section of these Terms and Conditions to know more.
• In some cases, the governmental fees for application assessment are not refundable. Therefore, we cannot be held responsible for the reimbursement of these fees.
• Requesting a refund through your bank (charge dispute) does not guarantee you the reimbursement of our service fee and is a slower process than contacting our Customer Service. Before contacting your bank, we recommend that you contact us so that we can process your request more quickly. Your bank will ask you for the reasons for the chargeback. These reasons must be valid and justifiable on your part. Our Company will carefully review the reasons on which you base your refund request through your bank. In this regard, please note that those refund requests that are considered fraudulent will be reported to the competent authorities, along with all customer data associated with the transaction, in compliance with our legal obligations and in legitimate defense of our interests and rights.

For any further information about our Refund Policy, please do not hesitate to contact our Customer Service team through the above mentioned channels, and we take all appropriate actions to remedy the situation raised.

11. Right of withdrawal

In accordance with the exceptions established by the applicable laws and regulations in force, the services and the documents that we offer are generated exclusively for the Customer and therefore are personalized. Therefore, the right of withdrawal is not applicable and, therefore, the Customer cannot exercise it.

12. Exclusion of liability

In accordance with the information provided in the sections "Our professional assistance services", “Hiring our professional assistance services", "costs”, “Cancellation of Services”, and “Refund Policy” of these Terms and Conditions:

• The responsibility of the Company is limited to providing support to the Customer in filling out the application form for obtaining or renewing the legal documents and permits requested by the Customer, so that it meets all the information and form requirements established by the U.S. administration; as well as the scheduling of an appointment for the interview.
• The Company will not assume any type of responsibility for the following circumstances (by way of example but not limited to):
  • The cancellation of the Services for the reasons mentioned above in the section “Cancellation of Services” of these Terms and Conditions.
  • Delays in submitting application form due to the Customer’s late payment of our service fee, i.e. outside the recommended deadlines.
  • Delays in scheduling an appointment by Customer Service because the Customer has not made the payment of governmental fees.
  • Approval or denial of the application by the U.S. administrative body , for any reason. In this sense, the Company will not assume any responsibility (and therefore, will not refund) any travel expense incurred by the Customer;
  • Payment of one or more application forms is made with the same debit or credit card, and the individual who has hired our services by confirming the payment is not the cardholder or a legitimate cardholder (an individual who is authorized by the cardholder to use the card to contract our services).
  • The cardholder does not match with the applicant.
  • Handling fee, surcharge and/or commissions applied by the owner and/or operator of the payment method selected by the Customer.
  • The Customer is not an adult and/or does not have the legal capacity to hire our professional assistance services according to the laws and regulations of their country of birth or residence.
  • The illicit processing of personal information of an applicant of legal age because the transferor has not obtained the express consent of said applicant for the communication of their information to the Company. In this case, the reasonable effort of the Company will be limited to informing the applicant about how their personal information has been accessed and (i) requesting their express consent to continue the processing of their data (ii) if necessary, request the transferor of the information to confirm that they had the consent of the owner of the personal data to communicate it to the Company.
  • The illicit processing of personal information of an applicant who is a minor, since the transferor is not their parent (father or mother) and/or legal guardian. In this case, as soon as the Company detects this circumstance, it will proceed to take the measures it deems appropriate to resolve the situation.

13. Applicable law and jurisdiction

These Terms and Conditions have been created and will be governed by the applicable laws and regulations in force in UTAH (United States).

In case of any controversy or disagreement that may arise or be related between the User and/or Customer and the Company by these Terms and Conditions, it will be subject to the non-exclusive jurisdiction of the courts and/or competent courts of the place of residence of the User and/or Customer.

The nullity, total or partial, of any of the clauses of these Terms and Conditions will not affect the validity of the other provisions.

The decision by the Company not to exercise any right provided or derived from these Terms and Conditions shall not be construed under any circumstances as a waiver of said right, unless the Company expressly rejects it in writing or there is a prescription legal action that corresponds in each case according to applicable laws and regulations.

14. Customer Service

A Customer Service is available 24/7 to facilitate communication between you and the Company, which can be contacted via:

• contact form.
• email: info@travellegalgroup.com

Please be aware that phone calls to our Customer Service might be recorded for security purposes and to improve the quality of the telephone service, this being a standard practice in many companies. You will be duly informed that your call is being recorded and you will also have access to the information on how the Company processes the personal data required during the phone call for the purpose of verifying your identity as Customer in order to properly attend your request. Please be informed that your call will only be recorded only if you give us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended by a customer service agent. If you do not want your call to be recorded, then you must hang up and not continue with your call and contact our Customer Service by email. For further information regarding what we do with your personal data, please can consult our Privacy Policy.

The Customer Service will respond to questions, suggestions, and/or complaints related to the professional assistance services that the Company offers in relation to the several application processes. Likewise, the Customer Service will manage the refund requests that, where appropriate, the Customer makes.

In order to properly identify your Customer file in our information systems and confirm that you are or have been, effectively, a Customer of the Company, as well as for reasons of security and confidentiality of personal data; before proceeding to attend and respond to the request made, the Customer Service agents may ask you:

• Customer ID (Order Code), this is the number that was provided to you with the payment confirmation email of our professional services rate; and/or
• Your identification data.

Likewise, if you are a third party, other than the applicant, you may be required to provide supporting documentation that you are authorized by the applicant to make, on their behalf, any request in regards to their application and/or our assistance services. This requirement will not be applicable to parents and/or legal guardians of a minor applicant, who wish to make a request regarding their minor child's and/or ward's application and/or our assistance services in connection with the minor's application.

Based on the above, please note that depending on the type of request made by you, some may be dealt with and/or resolved immediately via chat/phone call, while others will be subject to internal processing. In the latter case, the response to your request will be sent to the contact email address you provided in the application form for security reasons.

The communications of each Customer are carefully reviewed, individually, so an attempt will be made to respond in the shortest possible time and, in any case, within the period established by the applicable laws and applicable regulations.

For information on how the Company processes personal data and/or information you have provided during the call to verify your identity as our Customer, you may refer to our Privacy Policy.

Privacy Policy

travellegalgroup.com (hereinafter referred to as “We”, “Us”, “this/our Website”) is dedicated to upholding regulatory compliance and ensuring the privacy and protection of personal data. In line with this commitment, this Privacy Policy outlines how we handle the personal data and private information of our users/customers in relation to our assistance services.

By confirming payment for our professional services offered through this website, you automatically become a Customer and are bound by our Terms and Conditions (referred to as “the Customer”, “you”, “your”).

We reserve the right to update this Privacy Policy in response to new legislative or jurisprudential requirements and/or business needs. Any changes to this Privacy Policy will be effective upon publication on this website. Therefore, we encourage you to review this Privacy Policy regularly.

To access and utilize our website and assistance services, you must be of legal age and have the capacity to enter into contracts according to the applicable national laws and regulations of your country of birth or residence.

While this Privacy Policy outlines our practices, it does not form part of any contractual agreement with us, nor does it affect your rights under applicable legislation.

Defining Personal Data:
For the purposes of this Privacy Policy, "personal data" includes all information that identifies you or could be used to do so. This may encompass details such as your name, contact email, passport number, payment information, order code, IP address, etc., as well as information on your usage of this Website.

Personal Data Controller:
As stated in our Terms and Conditions, the Company mentioned in our Terms and Conditions is the controller of any personal data collected from you for the provision of our professional assistance services.

Applicability of this Privacy Policy:
This Privacy Policy applies to the personal data collected and processed when you (i) browse this Website, (ii) complete a visa application form, and/or (iii) contact our Customer Service.

Our Website may feature functionalities or links redirecting you to third-party websites. These third-party websites are not operated by us, and we cannot assume responsibility for their content or the services they provide. Third-party websites are governed by their own cookie and privacy policies, which you should consult for further information on data processing.

Furthermore, the section “Who Do We Share Personal Data With?” outlines other third parties with whom we may share your personal data for legitimate purposes. You should refer to their privacy policies for details on their data processing practices.

Types of Personal Data Collected and Processed:
We collect the following categories of personal data:
Identification data necessary for a visa application (e.g., name, contact email, passport number, date and place of birth, nationality, country of residence, etc.).
Payment information required to engage our professional assistance services (e.g., CPF, card number, payment method codes and/or references).
Identification data related to your application, such as your visa application code/reference number provided in the payment confirmation email, which our Customer Service may request for file retrieval and security purposes.
Private information or additional identification data requested by the US consulate or embassy.
Information gathered through automated technologies like cookies (e.g., IP address, website sections visited, duration of visit). Please refer to our Cookie Policy for further information on cookie usage, purposes, and related details.

In all cases, we collect and process only the minimum personal data necessary for the stated purposes outlined in the section “What Do We Use Your Personal Data For?” If you provide additional information beyond what is required, you consent to its processing for the specified purpose/s. It is imperative to provide accurate, updated, and complete personal data and/or private information to fulfill the intended purposes adequately. Failure to provide requested information may hinder our ability to assist you and/or address your inquiries effectively.

If you provide us with personal data of third parties, including minors, you confirm that you have informed them about the intended processing of their personal data and have obtained their prior consent. For minors, you confirm that you are their parent or legal guardian and consent to the processing of their personal data. The Company disclaims responsibility for any breach of this requirement.

Remarks:

We offer various payment methods, each with different data access levels. For instance, for card payments, we may have partial access to payment information, while for bank transfers, we may not have access. For card payments, data is securely transmitted to certified payment service providers for transaction authorization. For non-card payments, you will be contacted directly by payment service providers for transaction management, which may involve additional information requests.

The Company bears no responsibility if:

Erroneous, incomplete, or fraudulent information provided by you impedes the correct provision of our assistance services for obtaining the B1B2 visa. Users and/or Customers are minors lacking legal capacity to contract services offered on this Website, as per laws and regulations of their country of birth or residence. Parents or legal guardians are solely responsible for monitoring minors’ online activities and restricting access to unsuitable websites or those allowing the transmission of personal data without parental consent.

Personal data and/or private information is provided by an individual other than the visa applicant without the applicant’s consent. In such cases, the Company reserves the right to inform the data subject about the collection of their personal data and/or private information and may request confirmation of consent from the individual providing the data.

Purposes of Personal Data Processing:

We collect and process your personal data for the following purposes:

• Provision of professional assistance services for obtaining a visa and request for additional required information.
• Issuance of payment documents, codes, or references for our service fee, and sending operational emails like payment confirmations, invoices, etc.
• Delivery of vouchers for consular fee payments.
• Sending updated information on scheduled consular appointments, which may involve requests for further personal information or additional documentation for appointment requests.
• Handling of information and/or refund inquiries via our Customer Service.
• Administrative and/or security tasks such as accounting, billing, and verification of payment information compliance.
• Compliance with legal obligations, requirements, laws, regulations, and/or responses to judicial, police, or other authority requests.
• Protection, investigation, and prevention of fraudulent, unauthorized, or illegal activities on or through our website.
• Enhancement of our website, services, and customer support, and improvement of your user experience by analyzing browsing behavior.

Legal Basis for Personal Data Processing:

We process your personal data based on legal grounds corresponding to the purposes for which the data is collected and processed. Legal bases generally include:

• Execution of service provision contracts (e.g., B1B2, K1, H1B visa applications submission, consular interview appointment scheduling).
• Consent provided by you for processing personal data concerning informed purposes at the time of data collection (e.g., responding to queries via Customer Service, cookie acceptance).
• Fulfillment of legal obligations to cooperate with administrative, judicial, police authorities as required.
• Legitimate interest in (i) enhancing user experience and efficient website operation, (ii) verifying Customer identity and monitoring fraudulent activity to maintain website security and integrity, (iii) defending rights and addressing claims related to professional services.

If you receive electronic marketing messages from us, you can easily opt-out at any time. Each communication will include an unsubscribe link, allowing you to stop receiving them. We strive to process unsubscribe requests promptly, but occasionally it may take a few days for the change to take effect. During this period, you might still receive some messages.

Data Retention Period:

We only retain your personal information for as long as necessary to fulfill its intended purpose. After the required retention period, your data will be securely erased from our systems. However, we may be legally obligated to keep certain information for a longer period. In such cases, your data will be securely blocked and only accessed for legal compliance purposes.

Here are some examples of when we might retain your data:

• To address and defend any legal claims related to our services.
• To investigate potential fraudulent or illegal activity.
• To comply with government regulations.

Withdrawing Consent and Your Rights:

If you previously consented to us processing your data for specific purposes, you can withdraw your consent at any time. You can do this by contacting our Customer Service team or clicking the unsubscribe link in any marketing email.

You also have the right to:

• Access: Request a copy of your personal information.
• Rectification: Correct any inaccurate or incomplete information.
• Erasure: Request the deletion of your personal information.
• Restriction: Limit the processing of your personal information for specific purposes.
• Portability: Receive your personal information in a format that allows you to transfer it to another service provider.

To exercise any of these rights, please contact us through our Contact Form or by email at info@travellegalgroup.com. Remember to include your full name, passport number, contact email, and (if available) your visa application code for easier identification.

Sharing Your Data:

We may share your personal information with third-party service providers who help us deliver our services or manage user information. These parties may include:

• U.S. consulates or embassies for visa application purposes.
• Payment processors and fraud prevention services.
• Government authorities as required by law.
• Law firms assisting with legal matters.
• Technology providers who host our systems or offer support.
• Other service providers assisting us in delivering our services.

Some of these third parties may be located outside the European Economic Area (EEA). In such cases, we take appropriate safeguards (e.g., data transfer agreements) to ensure your data is protected according to applicable data protection laws. We also require all service providers to sign data processing agreements, adhering to strict data protection obligations.

Data Security:

We take data security seriously and implement various technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage, access controls, and regular training for our staff and collaborators who handle user data.

While we strive to ensure the security of your data transmitted through our website, it's important that you also take precautions, such as avoiding entering sensitive information on websites or responding to suspicious messages.

Contact Us:

If you have any questions or concerns about our Privacy Policy or your personal data, please don't hesitate to contact us. You can reach us through our Contact Form or by email at info@travellegalgroup.com

Terms & Conditions

Effective date: March, 2024

1. General

The present website is owned and operated by BLUE KORP OP SERVICES LLC which is a private company with an EIN number 87-3720594.

These Terms and Conditions shall apply to the services described below and shall be binding on the provision of such services. Please read these terms and conditions carefully before contracting our services. In case of doubts or questions regarding these Terms and Conditions, or to know more about how they affect you, please contact our Customer Service Department via:

• contact form.
• email: info@travellegalgroup.com

The Company is not affiliated with, sponsored, or operated by the U.S. embassy or consulate and/or any governmental agency or entity.

These Terms and Conditions explain the contracting conditions of the private professional assistance services in assisting you in a range of services including immigration law, custom procedures and travel regulations to travel to the U.S. offered to you through this website (hereinafter, "the/our Services").

To access and use our website you must be an adult and have the legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth or residence country (the "User"). Those who do not comply with this requirement will not be considered as Users, with the consequences derived from this.

These Terms and Conditions must be accepted by the User prior to confirming payment of our private fee for our professional assistance services. Such acceptance is an express and clear statement by the User that they have read, understood and agrees to be bound by these Terms and Conditions.

The confirmation of the payment of our service fee automatically confers the User the status of Customer and their bonding with these Terms and Conditions (hereinafter, “You”, “the Customer”). We recommend that the User review these Terms and Conditions before paying for our private fee for our professional assistance services and, if they do not agree with it, the User must discontinue browsing this website and not proceed with payment of our private fee.

The Company reserves the right to update these Terms and Conditions, in accordance with new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, at the same time it is published on this website. Therefore, we strongly advise to review the Terms and Conditions prior to contracting our services in order to acknowledge the latest version before the purchase of our Services.

These Terms and Conditions will always be available on this website so that the User and/or Customer can consult them at all times. Likewise, the Customer can also request a copy of the latest updated version of this Terms and Conditions at any given time.

2. Our professional assistance services

The Company offers private services of professional assistance. Through technological solutions and specialized assessors, we assist individuals, enterprises, organizations or anyone who needs full support with their bureaucracy when seeking to move or travel from one country to the US, which includes:

• (i) support as legal counsels to individuals, businesses and organizations to navigate the complexities of international mobility, providing top notch legal services and customized solutions for each case;
• (ii) support in the process of filling out the corresponding application form;
• (iii) verification that the individual has filled out the application form correctly and completely, contacting you in the event that it is considered necessary to confirm or correct the information provided and/or the provision of additional information; so that the application form meets all the requirements of the U.S.administration;
• (iv) scheduling the corresponding appointments before the authorities or governmental bodies in order to obtain or renew your requested legal documents, permits and authorizations.

The Company's Customer Service is always available (24 hours / 7 days a week) to answer any questions you may have about the several application processes and the requirements, the completion of the application form and/or scheduling the appointments. For more information, see the “Customer Service” section of these Terms and Conditions.

Remarks:

• The Company is not a law firm but it is supported by a U.S. law firm providing immigration and travel legal services.
• We are not affiliated with the U.S. government.
• The Company cannot guarantee the result (approval or denial) of the applications, as this is the exclusive competence of the U.S. authorities.

3. Hiring our assistance services

To hire our services:

• You must be an adult and have the legal capacity to enter into contracts, in accordance with the applicable laws and regulations of your birth and/or residence country.
• You must be the parent (father/mother) and/or legal guardian in case the application for obtaining or renewing the corresponding legal documents and authorizations is for a minor.

To hire our Services you must follow the steps below:

Step 1: Complete the application form for obtaining or renewing a legal document.

Please note that the application forms are in two (2) parts: (i) the first one includes the main information about the applicant and after completing this part, the payment for our assistance service shall be made by the customer; (ii) the second one includes other information the applicant shall provide, in accordance with the requirements established by the U.S.administration.

Remarks:

• Both parts of the application form must be completed in order to be able to perform our assistance services. The Customer may receive a few reminders to complete the missing information, but it is up to you to complete the application so that the process can continue. If the Customer does not complete all the information necessary for us to complete their application, in no case can they claim a failure to provide assistance services to the Company.
• Complete the selected form with truthful, correct, and complete personal data and private information. This aspect is important so that the U.S. administration does not find deficiencies in the information provided by you. The Customer is solely responsible for the accuracy of the data and the consequences arising therefrom.
• Our application forms contain only those information fields that are strictly required by the U.S. authorities. In this regard, if you provide more information than is indicated to you you consent to the processing of said personal data or information by the Company.
• In the event that you are applying on behalf of a third party of legal age (applicant), you guarantee the Company that (i) you have informed said third party of the purposes for which their personal information will be processed and (ii) you have the consent of said third party to communicate their personal information to the Company. In the event that the third party (applicant) is a minor, the above guarantees are not applicable as long as you are their parent (father/mother) and/or legal guardian; If not, then the previous requirements are applicable.
• In the event that you are acting in the name and on behalf of a third party, you warrant to the Company that you have the applicant's authorization to carry out all the arrangements and/or requests related to his/her application

For more information on the processing that the Company carries out of the User and/or Customer's personal information, you can consult our Privacy Policy.

Step 2: Accept the present Terms and Conditions.

Once the first part of the application form has been completed and before proceeding to the payment page of services fee, you must expressly accept these Terms and Conditions..

Step 3: Payment

After accepting these Terms and Conditions, you will be able to access the payment page, where you will be informed of:

• (i) the costs of the application process:

  • Service fee for our professional assistance services.
  • Applicable governmental fees.

• (ii) The costs of the ancillary services offered by the Company.

• (iii) the available payment methods, such as:

  • Payment card.
  • Cash Payment.
  • Instant payment method.
  • Bank transfer.

  Please check the Refund Policy section of these Terms and Conditions for further information.

Remarks:

• The payment of our Services fee will be made separately and independently from the payment of the U.S. authorities fees.
• By entering your payment information and confirming the payment of our services fee, you expressly state that: (i) you wish to contract our private assistance services, in the process of submitting your application to obtain or renew your legal documents , and you agree with the price established for the services offered and displayed on our checkout page and (ii) acknowledge that you have been informed and agree with the costs of the application process.
• Please notice that the payment of both fees and duly completing the application form are essential requirements for rendering of our assistance services. Otherwise, we will not be able to submit the application form and/or carry out the necessary proceedings and no responsibility will be assumed by the Company for the lack of assistance for these reasons. Moreover, The Company may, at any time, cancel the provision of services if the Customer fails to comply with the mentioned conditions.
• If you detect an undue or unacknowledged charge in your card concerning our assistance services, contact our multilingual Customer Success Team composed of highly qualified consultants with years of specialized experience, ensuring expert guidance for even the most complex cases and available 24/7 Customer Service so we can help you.
• Please note that only payments made with card payment (e.g.: Visa, Mastercard, etc.) may be reimbursed by the Company. This will not apply to payments made in Brazil.

For more information, check the section “Cancellation of Services” down below of these Terms and Conditions.

If you have any questions or concerns about our services and/or the costs of the application process, before confirming the payment of our service fee, please contact our Customer Service.

4. Starting our assistance services

Our professional assistance services will start once the Company can confirm that our private fee has been paid and/or authorized, depending on the payment method selected by the User (Customer). Please bear in mind that card payments are usually confirmed in a few seconds/minutes while other payment methods may take a few days to be confirmed to the Company.

In case of selecting a payment method other than "payment by card", the Customer is recommended to pay our service fee as soon as possible, within the validity period indicated in the same selected payment method.

The Customer has one (1) year to enjoy our assistance services, after which period, if not used, the Customer shall not request the provision of the Services. In this regard, please check the section “Cancellation of Services” down below of these Terms and Conditions.

Remarks:

• If the charge has been authorized, you will receive a payment confirmation email both from the Merchant of Record and from its payment service provider. - The contract for the provision of professional assistance services is considered formalized at the date of receiving the payment confirmation email and, in consequence, you authorize us to act on your behalf in the chosen process..

• If the charge has not been authorized by your bank, the Company reserves the right not to provide our professional assistance services In this regard, please note that:

  • If your credit or debit card has been blocked, rejected, or has expired, it will not be possible to charge the costs. For any financial problem that you may have, you should contact your bank.
  • Credit cards are subject to controls and authorizations by the issuing bank. In such cases, we recommend that you contact your bank in order to confirm the legitimacy of our charge. If said entity does not authorize the charge sought, the Company will not provide its professional assistance services and will not assume any type of responsibility in this regard.

• If you have checked your bank account and the charge of our services fee appears, but you have not received the confirmation email, please contact our Customer Service via Contact form or email: info@travellegalgroup.com so we can help you.

• Similarly, if you detect an error in the charge made for our services fee, do not hesitate to contact our Customer Service to regularize the situation.

• Additionally, you may receive other emails (by way of example but not limited to): (i) with instructions to complete the application form (ii) the instructions for the payment of governmental fees, (iii) requesting additional information that you must provide together with the application form, and (iii) if needed, to assist you with technical assistance or to remind you of outstanding amounts due.

The Company reserves the right to cancel, at its sole discretion, the provision of the assistance services if certain circumstances, beyond your control and beyond what is reasonably expected of us as intermediary, and that prevent or difficult the provision of the services, take place. For more information, see the section “Cancellation of Services”.

5. Costs

As explained previously, each of the payment items are paid separately:

• assistance service fee + ancillary services costs
• governmental fees

Remarks:

• On the homepage of this website and/or on the payment page, the methods that are allowed for making the payment of our service fee are shown. Do not try to make a different payment or using methods/platforms other than those expressly indicated. If you do, the Company will not assume any responsibility for any loss of money or damage that may arise from such action.
• Our service fee (for interests or business objectives) as well as the governmental fees (for any reason) can be updated at any time, without the need for prior notice to you and the change will be effective immediately, at the time they are published on this website. However, the changes will not be retroactive: the Customer who hired our services prior to the fee change will not be affected by said change.
• Our service fee may vary depending on the country where the applicant wants to submit the application form to obtain or renew your permits and authorizations and, in addition, depending on the current exchange rate of the local currency in which the Customer wishes to make the payment and/or the fees that may be applied by the bank issuing the debit/credit card used to make the payment of the private service fee. This amount will be displayed on the payment page of our website, including applicable taxes.
• If you do not agree with our service fee, you should not enter your payment information. If you do, you acknowledge and confirm that:
  • You have been informed and agree with our service fee and that you have been informed that governmental fees are paid separately.
  • You are the owner or legitimate holder of the credit or debit card that you have entered to pay the aforementioned costs. Therefore, the Company will not assume any responsibility in this regard, since such circumstances are beyond the reasonable control of the Company. However, if necessary, the Company will cooperate with the Customer, the Customer’s bank and/or the judicial and/or police authorities for the detection and/or investigation of fraudulent operations that are related to the card used to pay the costs of our private fees.

Other notes:

• The Company will not assume any responsibility for the taxes or surcharges due to the currency exchange rate imposed by the issuing bank of the debit or credit card used to make the payment of the costs of the application form and no compensation or refund will be provided to the Customer for such circumstances.
• The Company reserves the right to make, on some occasions, special offers and/or discounts on its private rate for professional services. The Customer will benefit from the offer and/or discount only if he/she accepts the promotion notice. All special offers and/or discounts will be marked as such on the website and on the page of payment of the costs of the application process for the chosen service . If they are not marked as such, the Company will not assume any responsibility towards the User and/or Customer in case of obvious errors. We recommend that you read the special conditions of the offers and/or discounts before accepting the promotion notice and/or confirming the payment of the costs of the application form..
• The Company reserves the right to suspend, either temporarily or permanently, the offers and/or discounts on its private services fee and/or modify its particular conditions, extend the term of the same and/or immediately exclude a User of these advantages, at their discretion and without prior notice, in the event of detecting any anomaly, abuse or unethical behavior of the User (by way of example but not limited to: massive selection of application forms, fraudulent activities regarding this website, among others).

For more information, see the sections "Cancellation of the provision of assistance services" and "Refund policy" of these Terms and Conditions.

6. Merchant of Record

Payments through this website will be made in favor of BLUE KORP OP SERVICES LLC with an EIN number 87-3720594.

Payments through this website and, where appropriate, refunds will be managed by the payment service provider of the Merchant of Record.

The Merchant of Record as well as the payment service provider has established the maximum security measures to guarantee the reliability and security of communications and interactions between the User and/or Customer and this website. In this sense, it must be denoted that the credit or debit card information used for payment is transmitted directly through a secure connection to the information systems of the Company's payment service provider/s. Consequently, the Company does not store the complete information of the credit or debit card used for payment, but only a few digits in order to identify the transaction.

To request an invoice for the assistance services charges, please contact our Customer Service through these means:

• contact form.
• email: info@travellegalgroup.com

In this sense, the Customer authorizes the Merchant of Record to send the requested invoice preferably in electronic format, unless the Customer expressly indicates to our Customer Service that it would prefer to receive the invoice in paper format, to the postal address indicated by the Customer.

7. Third-party sites

We do not control the content on these platforms and are not responsible for any third-party use of your information, including Personally Identifiable Information (PII). We may provide links to Third-Party Sites from different countries with different legal requirements but please be aware that We have not reviewed all of these sites and are not responsible for their content, products, or services. Accessing these sites does not imply endorsement from us and any concerns should be directed to the relevant third party. We provide links to third parties selling products or services online, but we do not oversee their transactions or content. Interacting with these sites is at your own risk so please be cautious when sharing personal information on social media platforms like Facebook or Twitter, as it may be public. Feedback on our Site and linked Third-Party Sites is welcomed, if you detect any malicious link in our webpage please be so kind to report it to us.

8. Technical means to correct errors

Before proceeding to the payment page of our service fee, you will have the opportunity to review all the data and personal information that you have provided in your application form and to make changes if necessary. It is very important that you ensure that the information completed is true, up-to-date, and complete so that the U.S. administration does not find deficiencies to be corrected in your application form, which may delay knowing the result (approval or denial) of your request.

9. Cancellation of Services

The Company, at its sole discretion, may cancel the provision of the Services in the following circumstances:

• In the event of failure of the Customer to fulfill the chosen application form.
• In the event of failure of the Customer to pay our private service fees within the established deadlines and/or instructions provided by the Company.
• In the event that the payment of our private services has not been authorized by the payment entity owner and/or operator of the payment method selected by the Customer.
• In the event of failure of the Customer to pay the governmental fees.
• In the event of failure of the Customer to respond to requests for the provision of documentation or correction of information, failure in responding to any clarification requests from the Customer Service in order to properly submit the application form.
• After contracting our services, the Customer submits the application on their own and informs the company about it.
• In the event the Customer changes on their own the credentials to their user account in the official government platforms/websites.
• In the event of the closure of the U.S administrative body in charge of the Customer’s application.
• In the event that the Customer does not arrive or arrives late and as a result the Customer misses the appointment at the U.S administration.
• In the event of failure of the Customer to comply with any clause/s of these Terms and Conditions.
• Business decisions.

If our assistance services are canceled for the above reasons:

• the Customer will be duly informed of this, and will be provided with timely information so that he/she can continue with the application process on their own.
• the Company will not issue a refund of our service fee.

10. Refund Policy

Refund requests shall be sent to our 24/7 Customer Service through these means:

• contact form.
• email: info@travellegalgroup.com

In order to properly identify your “Customer file”, as well as for reasons of security and confidentiality of personal data, the Customer may be asked to provide the following information regarding the application (by way of example):

• (i) the same personal data provided in the application form (i.e contact email, applicant’s name and surname, ID/passport number); and
• (ii) the same Customer ID/Order Code (reference provided to the Customer in our service fee payment confirmation email).
• (ii) other additional information regarding your application and/or order.

Remarks:

• We reserve the right to refuse refund requests:
  • that do not meet the above requirements. Only in very specific cases, due to particular circumstances of the Customer that will be assessed at the Company’s discretion, refund requests will be accepted even if the requirements are not met.
  • in the event that the Customer has been notified of the cancellation of our assistance services. See “Cancellation of Services” section of these Terms and Conditions to know more.
• In some cases, the governmental fees for application assessment are not refundable. Therefore, we cannot be held responsible for the reimbursement of these fees.
• Requesting a refund through your bank (charge dispute) does not guarantee you the reimbursement of our service fee and is a slower process than contacting our Customer Service. Before contacting your bank, we recommend that you contact us so that we can process your request more quickly. Your bank will ask you for the reasons for the chargeback. These reasons must be valid and justifiable on your part. Our Company will carefully review the reasons on which you base your refund request through your bank. In this regard, please note that those refund requests that are considered fraudulent will be reported to the competent authorities, along with all customer data associated with the transaction, in compliance with our legal obligations and in legitimate defense of our interests and rights.

For any further information about our Refund Policy, please do not hesitate to contact our Customer Service team through the above mentioned channels, and we take all appropriate actions to remedy the situation raised.

11. Right of withdrawal

In accordance with the exceptions established by the applicable laws and regulations in force, the services and the documents that we offer are generated exclusively for the Customer and therefore are personalized. Therefore, the right of withdrawal is not applicable and, therefore, the Customer cannot exercise it.

12. Exclusion of liability

In accordance with the information provided in the sections "Our professional assistance services", “Hiring our professional assistance services", "costs”, “Cancellation of Services”, and “Refund Policy” of these Terms and Conditions:

• The responsibility of the Company is limited to providing support to the Customer in filling out the application form for obtaining or renewing the legal documents and permits requested by the Customer, so that it meets all the information and form requirements established by the U.S. administration; as well as the scheduling of an appointment for the interview.
• The Company will not assume any type of responsibility for the following circumstances (by way of example but not limited to):
  • The cancellation of the Services for the reasons mentioned above in the section “Cancellation of Services” of these Terms and Conditions.
  • Delays in submitting application form due to the Customer’s late payment of our service fee, i.e. outside the recommended deadlines.
  • Delays in scheduling an appointment by Customer Service because the Customer has not made the payment of governmental fees.
  • Approval or denial of the application by the U.S. administrative body , for any reason. In this sense, the Company will not assume any responsibility (and therefore, will not refund) any travel expense incurred by the Customer;
  • Payment of one or more application forms is made with the same debit or credit card, and the individual who has hired our services by confirming the payment is not the cardholder or a legitimate cardholder (an individual who is authorized by the cardholder to use the card to contract our services).
  • The cardholder does not match with the applicant.
  • Handling fee, surcharge and/or commissions applied by the owner and/or operator of the payment method selected by the Customer.
  • The Customer is not an adult and/or does not have the legal capacity to hire our professional assistance services according to the laws and regulations of their country of birth or residence.
  • The illicit processing of personal information of an applicant of legal age because the transferor has not obtained the express consent of said applicant for the communication of their information to the Company. In this case, the reasonable effort of the Company will be limited to informing the applicant about how their personal information has been accessed and (i) requesting their express consent to continue the processing of their data (ii) if necessary, request the transferor of the information to confirm that they had the consent of the owner of the personal data to communicate it to the Company.
  • The illicit processing of personal information of an applicant who is a minor, since the transferor is not their parent (father or mother) and/or legal guardian. In this case, as soon as the Company detects this circumstance, it will proceed to take the measures it deems appropriate to resolve the situation.

13. Applicable law and jurisdiction

These Terms and Conditions have been created and will be governed by the applicable laws and regulations in force in UTAH (United States).

In case of any controversy or disagreement that may arise or be related between the User and/or Customer and the Company by these Terms and Conditions, it will be subject to the non-exclusive jurisdiction of the courts and/or competent courts of the place of residence of the User and/or Customer.

The nullity, total or partial, of any of the clauses of these Terms and Conditions will not affect the validity of the other provisions.

The decision by the Company not to exercise any right provided or derived from these Terms and Conditions shall not be construed under any circumstances as a waiver of said right, unless the Company expressly rejects it in writing or there is a prescription legal action that corresponds in each case according to applicable laws and regulations.

14. Customer Service

A Customer Service is available 24/7 to facilitate communication between you and the Company, which can be contacted via:

• contact form.
• email: info@travellegalgroup.com

Please be aware that phone calls to our Customer Service might be recorded for security purposes and to improve the quality of the telephone service, this being a standard practice in many companies. You will be duly informed that your call is being recorded and you will also have access to the information on how the Company processes the personal data required during the phone call for the purpose of verifying your identity as Customer in order to properly attend your request. Please be informed that your call will only be recorded only if you give us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended by a customer service agent. If you do not want your call to be recorded, then you must hang up and not continue with your call and contact our Customer Service by email. For further information regarding what we do with your personal data, please can consult our Privacy Policy.

The Customer Service will respond to questions, suggestions, and/or complaints related to the professional assistance services that the Company offers in relation to the several application processes. Likewise, the Customer Service will manage the refund requests that, where appropriate, the Customer makes.

In order to properly identify your Customer file in our information systems and confirm that you are or have been, effectively, a Customer of the Company, as well as for reasons of security and confidentiality of personal data; before proceeding to attend and respond to the request made, the Customer Service agents may ask you:

• Customer ID (Order Code), this is the number that was provided to you with the payment confirmation email of our professional services rate; and/or
• Your identification data.

Likewise, if you are a third party, other than the applicant, you may be required to provide supporting documentation that you are authorized by the applicant to make, on their behalf, any request in regards to their application and/or our assistance services. This requirement will not be applicable to parents and/or legal guardians of a minor applicant, who wish to make a request regarding their minor child's and/or ward's application and/or our assistance services in connection with the minor's application.

Based on the above, please note that depending on the type of request made by you, some may be dealt with and/or resolved immediately via chat/phone call, while others will be subject to internal processing. In the latter case, the response to your request will be sent to the contact email address you provided in the application form for security reasons.

The communications of each Customer are carefully reviewed, individually, so an attempt will be made to respond in the shortest possible time and, in any case, within the period established by the applicable laws and applicable regulations.

For information on how the Company processes personal data and/or information you have provided during the call to verify your identity as our Customer, you may refer to our Privacy Policy.

Privacy Policy

travellegalgroup.com (hereinafter referred to as “We”, “Us”, “this/our Website”) is dedicated to upholding regulatory compliance and ensuring the privacy and protection of personal data. In line with this commitment, this Privacy Policy outlines how we handle the personal data and private information of our users/customers in relation to our assistance services.

By confirming payment for our professional services offered through this website, you automatically become a Customer and are bound by our Terms and Conditions (referred to as “the Customer”, “you”, “your”).

We reserve the right to update this Privacy Policy in response to new legislative or jurisprudential requirements and/or business needs. Any changes to this Privacy Policy will be effective upon publication on this website. Therefore, we encourage you to review this Privacy Policy regularly.

To access and utilize our website and assistance services, you must be of legal age and have the capacity to enter into contracts according to the applicable national laws and regulations of your country of birth or residence.

While this Privacy Policy outlines our practices, it does not form part of any contractual agreement with us, nor does it affect your rights under applicable legislation.

Defining Personal Data:
For the purposes of this Privacy Policy, "personal data" includes all information that identifies you or could be used to do so. This may encompass details such as your name, contact email, passport number, payment information, order code, IP address, etc., as well as information on your usage of this Website.

Personal Data Controller:
As stated in our Terms and Conditions, the Company mentioned in our Terms and Conditions is the controller of any personal data collected from you for the provision of our professional assistance services.

Applicability of this Privacy Policy:
This Privacy Policy applies to the personal data collected and processed when you (i) browse this Website, (ii) complete a visa application form, and/or (iii) contact our Customer Service.

Our Website may feature functionalities or links redirecting you to third-party websites. These third-party websites are not operated by us, and we cannot assume responsibility for their content or the services they provide. Third-party websites are governed by their own cookie and privacy policies, which you should consult for further information on data processing.

Furthermore, the section “Who Do We Share Personal Data With?” outlines other third parties with whom we may share your personal data for legitimate purposes. You should refer to their privacy policies for details on their data processing practices.

Types of Personal Data Collected and Processed:
We collect the following categories of personal data:
Identification data necessary for a visa application (e.g., name, contact email, passport number, date and place of birth, nationality, country of residence, etc.).
Payment information required to engage our professional assistance services (e.g., CPF, card number, payment method codes and/or references).
Identification data related to your application, such as your visa application code/reference number provided in the payment confirmation email, which our Customer Service may request for file retrieval and security purposes.
Private information or additional identification data requested by the US consulate or embassy.
Information gathered through automated technologies like cookies (e.g., IP address, website sections visited, duration of visit). Please refer to our Cookie Policy for further information on cookie usage, purposes, and related details.

In all cases, we collect and process only the minimum personal data necessary for the stated purposes outlined in the section “What Do We Use Your Personal Data For?” If you provide additional information beyond what is required, you consent to its processing for the specified purpose/s. It is imperative to provide accurate, updated, and complete personal data and/or private information to fulfill the intended purposes adequately. Failure to provide requested information may hinder our ability to assist you and/or address your inquiries effectively.

If you provide us with personal data of third parties, including minors, you confirm that you have informed them about the intended processing of their personal data and have obtained their prior consent. For minors, you confirm that you are their parent or legal guardian and consent to the processing of their personal data. The Company disclaims responsibility for any breach of this requirement.

Remarks:

We offer various payment methods, each with different data access levels. For instance, for card payments, we may have partial access to payment information, while for bank transfers, we may not have access. For card payments, data is securely transmitted to certified payment service providers for transaction authorization. For non-card payments, you will be contacted directly by payment service providers for transaction management, which may involve additional information requests.

The Company bears no responsibility if:

Erroneous, incomplete, or fraudulent information provided by you impedes the correct provision of our assistance services for obtaining the B1B2 visa. Users and/or Customers are minors lacking legal capacity to contract services offered on this Website, as per laws and regulations of their country of birth or residence. Parents or legal guardians are solely responsible for monitoring minors’ online activities and restricting access to unsuitable websites or those allowing the transmission of personal data without parental consent.

Personal data and/or private information is provided by an individual other than the visa applicant without the applicant’s consent. In such cases, the Company reserves the right to inform the data subject about the collection of their personal data and/or private information and may request confirmation of consent from the individual providing the data.

Purposes of Personal Data Processing:

We collect and process your personal data for the following purposes:

• Provision of professional assistance services for obtaining a visa and request for additional required information.
• Issuance of payment documents, codes, or references for our service fee, and sending operational emails like payment confirmations, invoices, etc.
• Delivery of vouchers for consular fee payments.
• Sending updated information on scheduled consular appointments, which may involve requests for further personal information or additional documentation for appointment requests.
• Handling of information and/or refund inquiries via our Customer Service.
• Administrative and/or security tasks such as accounting, billing, and verification of payment information compliance.
• Compliance with legal obligations, requirements, laws, regulations, and/or responses to judicial, police, or other authority requests.
• Protection, investigation, and prevention of fraudulent, unauthorized, or illegal activities on or through our website.
• Enhancement of our website, services, and customer support, and improvement of your user experience by analyzing browsing behavior.

Legal Basis for Personal Data Processing:

We process your personal data based on legal grounds corresponding to the purposes for which the data is collected and processed. Legal bases generally include:

• Execution of service provision contracts (e.g., B1B2, K1, H1B visa applications submission, consular interview appointment scheduling).
• Consent provided by you for processing personal data concerning informed purposes at the time of data collection (e.g., responding to queries via Customer Service, cookie acceptance).
• Fulfillment of legal obligations to cooperate with administrative, judicial, police authorities as required.
• Legitimate interest in (i) enhancing user experience and efficient website operation, (ii) verifying Customer identity and monitoring fraudulent activity to maintain website security and integrity, (iii) defending rights and addressing claims related to professional services.

If you receive electronic marketing messages from us, you can easily opt-out at any time. Each communication will include an unsubscribe link, allowing you to stop receiving them. We strive to process unsubscribe requests promptly, but occasionally it may take a few days for the change to take effect. During this period, you might still receive some messages.

Data Retention Period:

We only retain your personal information for as long as necessary to fulfill its intended purpose. After the required retention period, your data will be securely erased from our systems. However, we may be legally obligated to keep certain information for a longer period. In such cases, your data will be securely blocked and only accessed for legal compliance purposes.

Here are some examples of when we might retain your data:

• To address and defend any legal claims related to our services.
• To investigate potential fraudulent or illegal activity.
• To comply with government regulations.

Withdrawing Consent and Your Rights:

If you previously consented to us processing your data for specific purposes, you can withdraw your consent at any time. You can do this by contacting our Customer Service team or clicking the unsubscribe link in any marketing email.

You also have the right to:

• Access: Request a copy of your personal information.
• Rectification: Correct any inaccurate or incomplete information.
• Erasure: Request the deletion of your personal information.
• Restriction: Limit the processing of your personal information for specific purposes.
• Portability: Receive your personal information in a format that allows you to transfer it to another service provider.

To exercise any of these rights, please contact us through our Contact Form or by email at info@travellegalgroup.com. Remember to include your full name, passport number, contact email, and (if available) your visa application code for easier identification.

Sharing Your Data:

We may share your personal information with third-party service providers who help us deliver our services or manage user information. These parties may include:

• U.S. consulates or embassies for visa application purposes.
• Payment processors and fraud prevention services.
• Government authorities as required by law.
• Law firms assisting with legal matters.
• Technology providers who host our systems or offer support.
• Other service providers assisting us in delivering our services.

Some of these third parties may be located outside the European Economic Area (EEA). In such cases, we take appropriate safeguards (e.g., data transfer agreements) to ensure your data is protected according to applicable data protection laws. We also require all service providers to sign data processing agreements, adhering to strict data protection obligations.

Data Security:

We take data security seriously and implement various technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure storage, access controls, and regular training for our staff and collaborators who handle user data.

While we strive to ensure the security of your data transmitted through our website, it's important that you also take precautions, such as avoiding entering sensitive information on websites or responding to suspicious messages.

Contact Us:

If you have any questions or concerns about our Privacy Policy or your personal data, please don't hesitate to contact us. You can reach us through our Contact Form or by email at info@travellegalgroup.com